COVID-19 Letter



Dear Patients and Community,

In light of the COVID-19 pandemic, we have made the difficult decision to close our office beginning Wednesday, March 18.

Drs. Liya Ostrow and Max Sulla will be available to address any dental and orthodontic emergencies. You are welcome to contact one of our offices. If a live person is not available, the phone number for the covering doctor will be provided on the message. You can also find more information on our Facebook and Instagram pages as well as our website.

Please disregard any text message or email confirmations of previously scheduled appointments. The plan is to remain closed until Thursday, April 2 or until further notice from our government reassuring us that it is safe to reopen. Do not go to the office until you speak to someone to confirm that it will be open at the time of your arrival.

Dental Emergencies include:

  • Severe Toothache preventing sleep and/or daily functioning
  • Swelling of gums, face or neck
  • Bleeding in the mouth that doesn’t stop
  • Trauma ( broken tooth due to injury)
  • Orthodontic Emergencies include:
  • Braces and/or orthodontic appliances such as expander or fixed retainer injuring ( poking, cutting into gums, tongue or cheeks )

A loose bracket is not an emergency and can be addressed once offices reopen for normal operations. 

For The Greater Good.

Our patients’, our families’, and our communities’ health and well-being are of the utmost importance to us. By closing during this time we are doing our part to help prevent the rapid spread of the virus and minimize the burden on our medical facilities and those with weakened immune systems.

We appreciate your patience and understanding in these unprecedented times. Should you have any questions, please reach out to us on our office phone. We will be checking messages on a regular basis and will return your call in a timely manner.

Be well!

Team TenderSmiles.

Here are a few things you can do on your own to help keep yourself and those around you healthy:

  • Wash your hands frequently, or use a hand sanitizer with at least 60% ethyl alcohol.
  • Avoid touching your face, eyes or nose to reduce the spread of germs.
  • Cover your cough or sneeze with your elbow. Infections like the coronavirus spread through the tiny droplets in coughs and sneezes.
  • Stay home if you feel sick. If you have flu-like symptoms or otherwise feel unwell, stay home and rest. This will reduce the risk of spreading your illness.

Visit the CDC’s website for the latest information on COVID-19.